Introduction

This is to provide clients with all-around intelligent O&M services for their private cloud underlying and traditional IT facilities, mainly based on the AIOps toolkit, and aiming to assist clients’ digital transformation. The services cover specialized services such as software and hardware MA, system maintenance and integration, computer room relocation, security service, etc., and support consultations, planning, relocation, O&M and optimization of underlying network hardware, virtualization, storage, server, middleware and databases.

Features

• Integrated O&M platform: An AIOps toolkit developed based on ITILv4 and AI technologies, able to provide such services as advanced CMDB, assets analysis and planning, intelligent monitoring and proactive repair, etc., and covering all contents of IT infrastructures of enterprises.
• Full coverage of staff: Certified senior experts of different manufacturers in multiple sectors; staff deployed all over China; service experiences for more than 20 years.
• Service advantages: High quality service guaranteed by Neusoft's standard procedures for IT O&M services, which are developed based on the industrial standard theories like ITSS, ITIL, etc., and in combination with its own practices.
• Full coverage of spare parts: 3-level spare parts warehouses with resources available all over China; good long-term cooperation with global large IT equipment OEMs.
• Security service: Senior security experts in China to provide security level evaluation and penetration testing services for users at any time.

Application

• Integrated intelligent IT infrastructure O&M services for China Bohai Bank 
• Integrated IT infrastructure O&M services for Bank of Kunlun 
• Software and hardware O&M services of Nokia Shanghai Bell 
• Integrated IT infrastructure O&M services for the Department of Human Resources and Social Security of Hangzhou Municipality 
• Integrated O&M services for South China Base of China Mobile 
• IT system O&M services for Shanghai Blood Center 
• Integrated IT infrastructure O&M services for Chongqing LiangLu/CunTan Free Trade Port Area