Neusoft Authorized Test Lab is an Amazon-approved facility specializing in Bluetooth remote testing. With deep expertise in wireless certification and access to advanced testing tools, Neusoft helps ensure your products fully comply with Amazon’s strict quality requirements for product listings.

At Neusoft, highly experienced test engineers are committed to supporting you at every stage of remote certification testing. Our structured testing process is designed to ensure your products meet the highest standards.

Full Certification Test Round Timeline

Testing Category Mandatory/Optional Time Required
E2E Automation Script Mandatory 3 days
E2E Manual Cases Mandatory 4 days
Exploratory Cases Optional 3 days
Environment Preparation (Remote Rework) Mandatory 1 day

Mandatory Certification Items

Remote Chip StatusRemote Chip Status

Advertising: Factory reset remote
Initiating: Pairing TV with remote
Standby: Wake up TV from sleep mode using remote

Remote FunctionRemote Function

Multi Button: Combination button function (Automation)
Pair: Pair and bond remote in different scenarios
Unpair: Unpair remote in different scenarios
Connect: Remote control TV during connection process
Reconnect: Reconnect remote in different scenarios
Link Loss: Take remote out of range and check Bluetooth link state
Software Update: Remote DFU test (Automation)

Protocol TestingProtocol Testing

HID: Remote all button press function (Automation)
HFP: Remote voice search function in different scenarios (Automation)
A2DP: TV connects to A2DP speaker, remote pairs with TV
HOGP: TV connects to HOGP devices, remote pairs with TV

Performance TestingPerformance Testing

Remote HID Latency (Automation)
Remote HFP Latency (Automation)
OOBE Pairing Time with remote factory reset (Automation)
Time taken to reconnect after battery pull (Automation)
*Dedicated testing environment (EVN) required

Power Consumption TestingPower Consumption Testing

Low Battery: Remote function with low battery state

RVR TestingRVR Testing

Remote RVR Test
Remote testing at different distances
*Dedicated testing environment (EVN) required

Optional Certification Items

Issue Analysis and debugging supportIssue Analysis and debugging support

  • Issue severity identificatio
  • Issue triage: Software or hardware-related.
  • Root cause analysis support: Reproducing and verifying issues during the resolution process.

Regression TestingRegression Testing

  • Reproduce the issue to confirm that the resolution has been successfully applied.
  • Choose the relevant test cases to execute a minimal full-cycle regression test, preventing the introduction of new issues and ensuring the product's stability and reliability.

EXP TestingEXP Testing

  • Design and execute end-user tests based on a comprehensive set of past test cases and the product's features.

Customized Testing Environments

Neusoft has established highly professional and customized testing environments (EVNs) designed to ensure accuracy, consistency, and reliability throughout the entire testing process. These purpose-built EVNs are tailored to closely simulate real-world conditions, enabling comprehensive evaluation of product performance across various scenarios.

Secure and reliable testing environments can effectively minimize external variables and potential interferences, ensuring that test results are both precise and reproducible. This dedicated EVN capability provides strong assurance of quality and compliance, helping high-quality and highly reliable products reach the market.

▲ Remote Environment setup diagram

Test Environment Infrastructure

RF Shielded Room

RF Shielded Box

Web Power Switch

Air log Sniffer

Attenuator

FAQ

In the event of initial certification failure, do additional fees apply to corrective actions required during retesting ?
No charges will be levied for retesting completed within two(2) business days. Any additional time required may result in pro-rated daily fees.
How to coordinate certification for region-specific remote models?
We will select one product as primary target for testing and leverage the common testing results for the produces.
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