Integrated O&M Service

Based on well-structured organization, standardized processes and enabling tools, we deliver integrated operation and maintenance (O&M) services to ensure stable, efficient operation of enterprise business systems.

Overview

Our Integrated O&M Service is built on industry-leading practices, based on a foundation of reusable asset libraries and standardized workflows. We combine proven, widely recognized operational methodologies including Google SRE, Huawei Deterministic O&M Framework, ITIL and ITSS to deliver a uniquely structured three-pillar service model: sellable service portfolio, business-centric delivery process, and reusable asset library.

Targeting the differentiated needs of industry clients such as hospitals, medical insurance institutions, and human resources and social security authorities, our solution integrates high-availability architecture assessment for applications, organizational process design specifications, and end-to-end full-link delivery capability support. No matter where your organization stands on the O&M maturity curve, we flexibly assemble modular service capabilities to rapidly build and deploy a purpose-built integrated O&M solution that aligns perfectly with your core business scenarios.

Our service framework enforces consistent delivery standards across every phase of your IT lifecycle — from initial design, through full deployment, to ongoing live operation. Relying on organization, processes and tools, we make O&M services both fully standardized and highly customizable, helping enterprises transform from passive O&M to proactive preventive O&M, and ensuring business continuity as well as safe and efficient operation.

Scenario-Based Solutions

Customized Solution Assembly for Industry Clients

Targeting the differentiated business demands of clients in people’s livelihood sectors including hospitals, medical insurance, human resources and social security, we integrate high-availability architecture assessment, organizational process design specifications and full-link delivery capability support. Aligned with clients at different operation and maintenance (O&M) maturity stages, we flexibly combine service capabilities to rapidly customize and deliver tailored integrated O&M solutions that fit their core business scenarios.

Full-Lifecycle Standardized Delivery

We establish full-process delivery standards covering three phases:

‌Design Phase‌: Industry client business analysis → O&M maturity assessment → SLO/SLI design → golden metric monitoring design → O&M organization/process/tool design → O&M service plan output

Deployment Phase‌: Project initiation management → process/tool asset tailoring and reuse → execution process measurement → quality audit → review and improvement → service engineering capability assessment → project closure summary

‌Operation Phase‌: Production safety management (account permission and authorization management, remote access management, process tooling, operation automation)

This system ensures the implementation quality and sustainability of delivered services.

Multi-Level O&M Maturity Adaptive Services

For clients at different O&M maturity stages, we provide flexible combinations of service processes:

The basic stage adapts to standard-level processes (service request management, incident management, change management, problem management)

The advanced stage supports SRE transformation-level processes (routine inspection, major event guarantee, recovery drill, emergency response)

The service system fully matches clients’ capability building path from basic O&M to intelligent O&M.

Solution Value

For industry clients

Realize accurate matching of O&M solutions and business demands. Standardized end-to-end delivery ensures high business availability and safe production, significantly reducing failure rates and O&M costs while greatly enhancing business continuity and stability.

For delivery teams

Leverage the reusable asset library to realize the standardization and reuse of organizations, processes and tools. This cuts redundant work, boosts delivery efficiency and service quality, and strengthens the team’s professional competence and collaboration efficiency.

For the O&M industry

Establish a replicable, widely deployable all-in-one O&M practice template by integrating proven methodologies such as Google SRE, Huawei deterministic O&M, ITIL and ITSS. This drives the industry’s O&M services toward standardized, normalized and intelligent upgrading, helping enterprises build more efficient and reliable IT O&M systems.

For enterprises

Develop a standardized and productized O&M service system, enabling large-scale service delivery and rapid market expansion. This enhances core competitiveness and supports the construction of an intelligent computing infrastructure O&M service ecosystem.