Industry Integrated Operation & Maintenance Platform
Build a deterministic O&M management system featuring prevention, control and remediation, convert the uncertainties introduced by digitalization into certainty, and enable operation and maintenance to serve as an accelerator for the transformation of the intelligent world.
Overview
For hospitals, medical insurance, HRSS, financial and enterprise customers undergoing digital transformation, this platform caters to their complex IT environments. It monitors full-stack assets including applications, middleware, databases, OS and infrastructure, and delivers unified monitoring, management and O&M on one integrated platform.
Full-link data is connected from end users to applications and underlying infrastructure to enable cross-layer and cross-system awareness and correlation analysis, eliminating traditional O&M issues including system fragmentation, data silos and slow troubleshooting.
Guided by deterministic O&M, the solution builds a preventable, controllable and remediable O&M system empowered by observability, intelligent alerts, automation and data analysis. It shifts O&M from reactive, experience-reliant mode to proactive, data-backed and AI-enabled decision-making. Risks can be prevented in advance, operations tightly controlled and faults quickly restored, boosting system stability and service quality. Ultimately, O&M transforms from a cost center into a core enabler of business innovation and growth.
Scenario-based Solutions
Full-stack Observability: Build Unified Views for Business and Resources
Covering full-stack targets including networks, servers, storage, operating systems, databases, middleware and applications, the platform delivers out-of-the-box unified data collection and integration. It supports multi-vendor devices and diverse tech stacks in domestic IT innovation (Xinchuang) environments, building an end-to-end observability framework spanning resources, systems, applications and end users. It enables cross-layer data connectivity and correlation analysis, forms unified operation dashboards and business awareness, and supports global oversight and rapid fault pinpointing in complex IT landscapes.
Alert Governance: Boost Fault Identification and Localization Efficiency
It delivers centralized alert management and analytics, ingesting multi-source alerts and standardizing alert data. Alert compression, deduplication and correlation analysis help identify critical signals and cut down noise. Upstream-downstream dependency analysis facilitates fault localization and impact assessment, improving overall response speed and handling quality.
Collaborative O&M: Break Cross-team Management Barriers
The unified platform consolidates monitoring data and O&M workflows to enable information sharing and joint troubleshooting across systems and teams. It establishes a closed-loop mechanism covering issue detection, task assignment and result feedback, elevating cross-role collaboration and overall organizational O&M capability.
Automated O&M: Improve Execution Efficiency and Consistency
It provides automation capabilities for routine inspection, deployment and fault remediation. Script orchestration and job scheduling standardize and automate repetitive operations, lowering manual intervention and human errors while boosting operational efficiency and execution consistency.
Data-driven O&M Operations: Strengthen Resource and O&M Governance
Centralized data analytics and operation functions are built to process and analyze metrics on resource utilization, system health and O&M workflows from multiple dimensions. The platform outputs O&M quality assessments, resource usage reports and capacity trend insights to support refined management and continuous improvement.
Intelligent Evolution: Move Toward Deterministic O&M
Leveraging the unified platform and accumulated historical data, intelligent analytics and forecasting capabilities enable anomaly detection and trend prediction. The solution steadily lifts O&M automation and intelligence, evolving the whole O&M system toward predictable, controllable and optimizable deterministic operation.
Solution Value
Deliver Committable Business Continuity and Deterministic Assurance
Its core value lies in converting uncertainties in digital operations into solid certainty for business growth. With full-domain and full-stack monitoring coverage, it eliminates monitoring blind spots encountered by industries amid deep digital transformation and delivers a proactive end-to-end closed-loop protection mechanism. Rather than merely reactive fire-fighting after incidents occur, it offers a reliable commitment to stable operation of core businesses under any complex heterogeneous IT environment.
Enable Cross-layer Root Cause Insight and Dramatic O&M Efficiency Improvement
Powered by unified data views and full-link analysis, fault troubleshooting shifts from experience-dependent manual investigation to data-driven rapid localization. The platform accurately reproduces the complete impact chain from underlying IT fluctuations to upper-layer business disruptions, drastically cutting noisy alerts and accelerating root cause isolation, while effectively resolving disputes over liability among multiple vendors.
Create Organizational Digital Assets Insulated from Staff Changes
Standardized platform workflows unify operation practices and eliminate individual deviations. Expert experience is solidified into platform SOPs and automation scripts to build reusable organizational capabilities, ensuring stable service quality and smooth knowledge inheritance despite personnel turnover.
Accelerate O&M Evolution from Cost Center to Efficiency Center
The holographic dashboard makes O&M outcomes visualized and quantifiable, solving the problem of opaque operation status. O&M value becomes measurable and reportable, helping IT teams shift from passive risk bearers to business innovation enablers and quantify the contribution of IT infrastructure to business expansion.
