Introduction

The application O&M services include a series of specialized services provided based on the current conditions of enterprises, such as planning and design of application O&M systems, development of corresponding service standard, optimization of existing business procedures, increase of system availability, decrease of reoccurrence of the same problems, etc. In the meantime, we will help clients to build a knowledge base system and introduce pertinent intelligent O&M tools, aiming to realize a 99.9% or higher service satisfaction rate. In this way, the overall O&M cost of the clients will be greatly reduced.

Features

• AI answering: Improvement of problem processing efficiency and reduction of manpower cost through AI, and 7*24h response supported 
• AI patrol inspection: System patrol inspection at the set times and points, real-time monitoring of abnormities of system applications, reduction of the manpower cost for periodic patrol inspections and the sudden occurrence of system massive failures, and improvement of system availability 
• SLA: 99.9% or more for over two decades 
• Management system: ISO20000 certified in 2008, and a comprehensive O&M management system in place based on our practices over the years  

Application

• COSMOPlat production system O&M services for Haier 
• 690 logistic system O&M services for Haier 
• DTS SAP system O&M services for Haier 
• Application O&M services for Chongqing LiangLu/CunTan Free Trade Port Area
• Application O&M services for Bank of Kunlun 
• Application O&M services for China Bohai Bank