Overview

Neusoft focuses on customer value and commits itself to providing high-standard BPO solutions based on its multi-industry insights and 16 years of rich delivery experience for global clients to accelerate their digital transformation and facilitate their business growth. Neusoft has set up delivery centers in China, the Philippines, Romania, Egypt and other regions to ensure the real-time delivery of nearshore and offshore projects and to serve numerous Global 500 clients.

• Enable better operational efficiency and less costs;
• Optimize business process architecture;
• Empower your company’s operational excellence and enhanced industrial competitiveness;
• Constantly innovate to help your company realize digital transformation.

Awards

• Ranking among IAOP Global Outsourcing Top 100 for consecutive years (Top 1 in China);
• Winning Awards of China’s Best Call Center and Asia-Pacific Best Call Centre from CNCCA for consecutive years;
• Winning the “Golden Voice Award – China’s Best Call Center” for consecutive years;
• Winning the “Golden Voice Award – China’s Best Call Center Managers” for consecutive years;
• Ranking among China’s Top 20 Service Outsourcing Enterprises in China for consecutive years (Top 3 in China)

Solutions

Customer contact center service

Service contents: AI-based customer services, technical support, product support, telemarketing, customer care, etc.

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IT Service

Service contents: Helpdesk, on-site support, application support, infrastructure management, etc.

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Data Center Construction and Operation Services

Services contents: Infrastructure leasing, hosting services, value-added services, cloud computing services, etc.

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Back Office Service

Service contents: RPA-based automation of IT, financial affairs, personnel, warehousing and other business scenarios within your company.

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“One-Stop” Cross-Border E-commerce Solutions

Service contents: consulting, planning, store creation and operations, full life cycle marketing, customer relationship management, etc.

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Typical Clients

• Fortune 500, Global information security solution provider;
• Fortune 500, Global network solution provider;
• Fortune 500, Global virtual software solution provider;
• Fortune 500, Global consumer goods company
• Fortune 500, Global pharmaceutical company
• Fortune 500, Global precision material engineering manufacturer
• International e-commerce platform

For more information, please visit http://bpo.neusoft.com/en/