As the leading IT services and solutions provider in China, Neusoft has firmly entrenched itself as a leader in the IT managed services industry for the APAC region. Our domain expertise, strategically placed delivery centers, wholly owned IT Institutes and innovative approach have enabled us to provide an IT-business integrated solution in multiple languages for our global clientele. As the single point of contact and accountability, Neusoft aims to reduce TCO and simplify delivery of your IT services.

Service Portfolio

• IT Helpdesk;
• On-site Support;
• IT Infrastructure Management Service: Including application, server, network, communication;
• IT Managed Service: SLA Management, IT Asset Management, IT Security Management.

Why Neusoft IT Service?

• Domain Knowledge: As the largest IT solution and service provider in China, we have accumulated profound domain knowledge in diverse IT infrastructure components including hardware, network, applications, etc.;
• Human Resource: More than 17,000 IT employees working for various industries and on multiple technologies;
• Flexibility: Flexible and customized solutions to satisfy different customer needs;
• Customer Satisfaction: We believe that end-users are more than just users, they are customers as well. This belief has helped our clients increase their CSAT scores;
• Quality: Continuous quality improvement by focusing on SLAs and ITIL v3 methodology.

Case Study

Neusoft is working with a leader in IT Software and Services for Level 1 ~ 3 support for its more than 10,000 employees located in China and abroad. With more than 5 years of co-operation, Neusoft has been striving for a continuous improvement in quality as well as higher efficiency through process re-engineering. The highlights of the project are:

• Process standardization by deploying advanced IT lifecycle management solutions;
• Performance improvement leading to a push in customer's IT infrastructure transformation;
• Resource sharing for the customer;
• Quality focused, thus leading to better FCR results.