Cumquat MDM: Mobile Device Management System

Cumquat MDM: Mobile Device Management System

Cumquat MDM, developed under the OMA DM protocol (V1.1.2), is designed to  provide individuals, families and enterprises with centralized management, protection and configuration of diverse mobile devices (smartphones/tablets) on various operating systems (such as Android, iOS, Windows Phone7, etc.) as well as mobile data and applications on these devices.

Cumquat MDM: Mobile Device Management System

Key Features:

Device Diversity:Allows unified and centralized management of diverse mobile devices (smartphones/tablets) running on various mobile operating systems such as Android, iOS, Windows Phone7, etc.

Cumquat MDM: Mobile Device Management System

Policy Enforcement: Manages and controls the use of mobile devices and applications in a standard manner according to preset policies for these devices and applications, including:

Compulsory policies for mobile devices:

  • Detecting OS platform and its version, installed applications and operational data;
  • Detecting jailbreaking;
  • Filtering insecure access request to enterprise data.

Compulsory policies for applications:

  • Setting limits on downloadable applications via black and white lists;
  • Monitoring access to application stores and downloading of applications. If any prohibited application is found, such access will be disconnected immediately and a warning message stating that a policy violation has been detected will be sent to IT administrators and operators.

Compulsory policies for communication fee:

  • Monitoring network traffic on a real-time basis;
  • Monitoring web browser-based access and call history. In case of any violation of any policy (e.g., restricted site access or international roaming), such access will be forbidden immedaitely and a warning message stating a policy violation has been detected will be sent to IT administrators and operators.

Management model policy:

  • Role-based management model;
  • Group-based management model.

Security and Compliance: Provides a complete security system to protect enterprise-wide mobile devices, mobile data and applications on such devices, and backend data.

  • User identity verification: Multi identity verification by username, password, device ID, MAC address, IMSI number and IMEI number;
  • Strong password policy for devices;
  • Local data encryption (in either handset memory and external memory cards)
  • Automatic device lock to prevent unauthorized operations;
  • Remote device control to protect devices and data on them through password reset, device lock, warning, selective remote wipe (e.g., only enterprise content) and total remote wipe (hard wipe, data not recoverable after deletion), etc., when devices are lost/stolen;
  • Notifications on change of SIM card and memory card supporting automatic device lock and warning sent to IT administrator when the SIM card or memory  card is removed or replaced;
  • Monitoring mobile devices and data operations on such devices; and
  • SMS bomber allowing for complete removal of data on devices upon receipt of the administrator’s bombing SMS.

Cumquat MDM: Mobile Device Management System

Inventory Management: Controls and tracks applications and data on devices that are connected to enterprises’ infrastructures.

  • Asset management and stock;
  • Device configuration;
  • Device activation or shutdown;
  • Hardware disabling/enabling (e,g. camera, Bluetooth, SD cards, Wi-Fi);
  • Monitoring of device performance, battery lifetime, memory capacity;
  • Locationing, mapping and restoring of lost handsets.

Cumquat MDM: Mobile Device Management System

Software Distribution: Distributes applications and software updates simultaneously to mobile terminals through OTA.

  • Application distribution;
  • Software update, including updates of applications and OSs;
  • Backup/restore;
  • Data synchronization with enteprise’s backend servers;
  • File distribution and sharing.

Cumquat MDM: Mobile Device Management System

Delivery Model: Neusoft MDM supports three delivery models, including on-premises delivery, hosting delivery and cloud delivery, of which, cloud delivery can help users manage backends with easy configuration operations requiring no installation or upfront cost.

Cumquat MDM: Mobile Device Management System

Industries

Mobile OA: With the continuous development of mobile Internet technology, mobile information office has become an effective way for enterprises to improve working efficiency, reduce costs on transportation, communication and office affairs, and increase customer satisfaction. Neusoft MDM is designed for enterprise mobile OA system to ensure the security of both devices and mobile data.

Healthcare: As the healthcare industry has stepped into the information era, clinic doctors and private nurses are becoming used to recording and archiving clinical data on a real-time basis with mobile devices during examination, attendance and nursing care. Neusoft MDM can manage these mobile devices and data in an effective manner so as to protect the privacy of patients and help hospitals increase working efficiency and lower IT management cost. 

Marketing: When going out for customer visits or business discussions, sales representatives and customer relations representatives usually carry a notebook in which a mass of confidential information such as customer profiles and business data is stored. Neusoft MDM can apply compulsory enforcement policies to standardize device settings and all applications for ensured system and data security. It is also able to track device location and its usage, detect device failure on a remote basis, and change device configuration to cut down support cost.

Education: Electronic products, such as touch screen readers, student computers and e-books, have become major learning tools for today’s students. However, it is more important for students to communicate and discuss with classmates and teachers during study. Neusoft MDM provides a communication platform for students and teachers to study and learn from each other. With a customizable group design, it allows students to study by group and then share their experience and ideas on study. At the same time, teachers may act as group administrators, designing, managing, and supervising study plans for students, also offering assistance to students.

Ad. push: At present, users often have to log into a sales site and check the latest product information if they want to buy electronic products. This is a lagged, random access mechanism severely impairing the sales of electronic products. Neusoft MDM can automatically push the latest product information and promotion details to users’ devices so that users can have instant access to the latest promotions of such products; thus tapping users’ possible purchase demand to the largest extent and providing them with fast purchase links to easy and diversified purchase channels.

Customer service: Powerful smartphones and tablets bring in many loyal customers of high value and high revenues to enterprises, but also causing a sharp increase in support costs. As an invisible bridge between users’ handsets and customer service representatives, Neusoft MDM allows for quick locationing and repair of devices through various control operations like remote inspection, correcting, configuration and update. This not only helps shorten the duration and number of customer service calls, decrease customer service/warranty costs, and avoid high-cost, destructive products recalls, but also results in improved efficiency in problem solving, enhanced customer satisfaction, and increased brand loyalty.

Inflight entertainment: Nowadays, inflight entertainment systems are widely used in business airplanes. With the boom of smart mobile devices, these systems may use onboard Wi-Fi access to provide passengers with high-quality entertainment services. Neusoft MDM supports real-time communication and interaction between passengers’ mobile devices and airline terminals to enhance customer satisfaction and experience of inflight services. Also, it enables centralized management of all passenger terminals by airline terminals for a safe flight.

Awards & Honors:

Copyright Patent Certificate issued by National Copyright Administration of the People’s Republic of China