800 Toll-free Service

For any inquiry or question, please call our toll-free number 800-890-8000 and we will be glad to help you. This toll-free service is available in more than 260 cities and regions in China.
In places where such 800 toll-free service is temporarily not available, you may also have access to the same service by calling our regular numbers.

Tel：+86 24 23782747
Fax：+86 24 23783616
E-mail:service@neusoft.com

800 toll-free line will provide you with a full range of services.

Our 800 toll-free line will provide you with a full range of services:

Product Introduction: providing product summaries and handling pre-sales inquiries;

Product Installation & Operation: offering installation instructions and operation training;

Product Maintenance & Technical Support: handling customer inquiries and offering troubleshooting suggestions & technical service;

Customer complaint: handling customers’ complaints about our products and service.

For our 800 toll-free service, we promise to:

Reply you ASAP within 24 hours;
Resolve 90% of customers’ inquiries, requests and complaints within 7 days;
Expand our service offerings from time to time to meet customer demands;
Optimize our resources constantly to enable customers to reach our support faster, and more conveniently;
Collect feedback and suggestions from customers on a regular basis to improve our service.