Neusoft UniDSS2000 Decision Support System

Features Overview:

UniDSS2000 Decision Support System is a system that makes qualitative and quantitative analysis of data at enterprise level, pinpoints the growth points of earnings by various analytical means, and provides a solid basis of data analysis for enterprises to make new marketing strategies.        

1,The various preferential policies that enterprises launch have a great impact on the number of subscribers, telephone traffic and telephone fee income of telecom carriers. UniDSS2000 is a system that strives to pinpoint the growth points of enterprise earnings through multi-perspective analysis of its preferential policies and provides basis for enterprises to make new marketing strategies.  

2,A common law of the industry is that retaining old customers costs far less than attracting new ones, and 20% of an enterprise's important customers bring 80% of its earnings. UniDSS2000 makes multi-dimensional analysis from the angle of high volume customer group to find important customers for enterprises, and at the same time, analyzes the consumption behaviors of high volume customers to provide basis for better customer services.         

3,As the core constituent of CRM system and foundation of future customer service system, UniDSS2000 enables telecom carriers to complete transformation from low cost expansion to taking customer service improvement as a tenet.  

4,A constant concern of decision makers who set various targets for enterprise development is how the targets are being met. With UniDSS2000, it is no longer difficult to make the projection and analysis.         

System Composition:

UniDSS2000 Decision Support System currently consists of:

1.Telephone traffic analysis system;

2.Sales analysis system;

3.Billing income analysis system

The decision support system can be gradually expanded as carriers' business systems grow and get improved. Subsystems like customer complaint analysis and financial analysis can be added.

Technical Features:

Technical composition of UniDSS2000 Decision Support System:  

1,  data extraction, conversion and loading

2,  data warehouse management system

3,  front-end display system 

This system is multi-layered, with IE\Netscapeas the front-end display tool. Defining and publishing queries is so easy that no training is required to operate. Query combination is flexible, convenient and diverse to meet customers' needs. And it is extremely scalable.  

Typical Customers: Zhejiang Unicom 

Successful Cases : Zhejiang Unicom