By advantages of excellent management team, experts in quality control and cost management (COPC 2000 Standard), Neusoft has already set up a series of holistic and efficient operation management system and process criterion in accordance with COPC, ITIL, ISO 27001 in order to enhance the overall operation capability and service level. Moreover, Neusoft applies the powerful reporting and self-developed monitoring tools, to be truly centered in the customer and orientated in the process. Meanwhile, Neusoft passed the ISO27001 information security system construction to meet customer's incremental requirements on information security. 

For every outsourcing project, Neusoft BPO signs the feasible SLA and KPI metrics together with the customer according to its requirements to eliminate the doubt and strengthen the mutual-trust. Also, on the condition of decrease cost and improve the customer satisfaction, Neusoft pays high attention to the continuous enhancement in service concept, quality and standard, to response to the customer timely and provide better service.

Currently, all the KPI metrics concerning Neusoft BPO business have reached or exceeded the customer requirements with great promotion on comprehensive customer satisfaction. Enlarging the present business scale, Neusoft has begun expanding the cooperation with the customer further into higher level. In view of the excellent service and contribution recently achieved by Neusoft, Neusoft customer contact center was awarded as "China Best Contact Center" and "China Best Contact Center Manager" in the year 2006.