Neusoft IT maintenance service is aiming to provide IT assets management outsourcing, IT total maintenance outsourcing, desktop environment outsourcing, network maintenance outsourcing and network security outsourcing to our customers in order to help them establish the safe and efficient IT system operation management strategy, reduce the service cost. Through outsourcing the IT maintenance to Neusoft, the customer's business system operating on the IT platform can achieve the best performance, availability and reliability under the professional management and service.

Service Scope

• Desktop support outsourcing services
Inclusive of desktop equipment maintenance (hardware installation, upgrading, relocation and repair), desktop system maintenance ( including software installation, configuration and adjustment)

• Information system maintenance outsourcing
Maintenance and system optimization for substantial equipment supporting network system operation; firewall deployment, VPN structure designing, layout, implementation, and maintenance, deployment and adjustment for desktop system anti-virus software.

• Network security and server monitoring
Monitoring the network flux and providing graphic report displaying the inflow and outflow of router and switch equipment, CPU, memory and lost pack status; monitoring server status of CPU, memory, hard-disk, network card, and temperature, to ensure the normal operation of system.

• Equipment leasing
Neusoft provides IT equipment leasing services for minicomputers, servers and network equipment, combined with installation, debugging, daily maintenance and system patch updating service for customers.

•IT assets management outsourcing services
Efficient planning of the customer's IT assets, including collection and maintenance of the information for current assets, system deployment, equipment upgrading plan, environment changing plan, etc.

• Remote services
Taking Neusoft IT Helpdesk as the connection platform, combined with VPN based remote monitoring, remote maintenance techniques, following ITIL workflow, providing customers with timely and quality services, to cut down the service cost, improve the service efficiency and promote customer satisfaction rate.

Neusoft Remote Service White paper（Click to download）