For customer contact center offerings, we provide a blended service that covers inbound services like IT Customer Support, Product Support, etc. and outbound services like Telesales, Telemarketing, etc. using various service channels including voice, web, email and fax. All the services are included with delivery capabilities of 5*8, 7*12, and 7*24 to suit different customers’needs. Neusoft is capable of providing multi-language support to global companies for their local support in Japanese, Korean, English, Cantonese, Mandarin and other Southeast Asian languages. Our technical support team is staffed with highly trained professionals with extensive experience in applications, network management and technology operations. Our proven ability to ramp up or down quickly, both in volume and skill sets enables us to set customer service benchmarks.

Service Portfolio

· Inbound Service: Customer Support/Pre-sales Support, Technical Support, Product Support, Application Support;
· Outbound Service: Telesales & Telemarketing, Database Updating, New Products Announcement, Call Back/Customer Care.

Why Neusoft Contact Center Service?

· Coverage: Extensive experience in providing highly regionalized customer support;
· ROI: Instilling a business minded approach in our support enables us to maximize ROI while increasing our partner’s exposure and revenue in the APAC markets;
· Human Resource: Having direct access to our wholly owned IT institutes allows us to recruit and retain qualified multilingual agents tailored for contact center service;
· Operation Management: Establish Neusoft’s operation management model to embrace the key elements of operation including people, knowledge, quality, process, tools, etc.

Case Study

We provide customer and technical support for a U.S. based global leader in information security & management solutions facing Japan and GCR consumers. By delivering the service, Neusoft helped the client to consolidate, simplify and reduce cost for their global operations. The highlights of this partnership are:

· Support Consolidation from multiple vendors to Neusoft, which led to a more cost-efficient and simplified business model;
· Successful growth and sustainable operation of the project by enlargement;
· Continuous Improvement which led to a better CSAT, improved up to 18%;
· Quality focused which led to a better FCR, improved up to 8%.