Standards-compliant BPO Operation Management System

At Neusoft, we have developed and maintained an excellent management team as well as a leading expert pool who are sophisticated in quality control and cost management. A series of comprehensive, efficient operation management systems and process specifications have been well established according to advanced industry standards, such as COPC, ITIL, and ISO27001, to improve overall operation management capability and service level. Our proprietory monitoring software with powerful reporting function is used as management tool to ensure customer focus and process orientation. Meanwhile, to meet customer demands for information security, our BPO operations have successfully achieved the ISO 27001 information security management system certification.

Neusoft will prepare and conclude for each project a viable SLA that provides for KPIs with customers according to their specific requirements. Now, with all KPIs of each project meeting or even exceeding customer expectation, Neusoft has developed further cooperation with partners. Moreover, with the capability of fast meeting and responding to customer demands, we deliver a wide range of services based on our flexible outsourcing policies. This enables us to adjust project scale timely to meet the customer demands in the first place.

Satisfactory Infrastructure

With a stable, mature customer contact center operation platform and advanced efficient background processing platform, we may share our 2,500 square meters of professional computer labs and abundant network resources of the Data Center with our BPO customers. Dedicated to continuously improving our network security, power supply, technical tools, and management methods, we aim to provide reliable, secured, high-quality services for customers at increased response speed and decreased management cost.

Neusoft has established off-site backup centers in Shenyang and Chengdu respectively. Our BPO operations have successfully achieved the ISO 27001 information security management system certification in 2006.

Abundant Project Experience

Neusoft has accumulated rich industrial knowledge and management experience in BPO operations over these years. With our leading technologies and soild experience in international project transferring, implementation and operation, we can deliver customized services with personalized processes and business models according to customer demands.

Currently, Neusoft BPO services have earned trust from many customers from different industries, such as IT, education, government, communication, Internet, manufacturing, consumer commodities, etc., in China and also the international markets, including Japan, Korea, Europe, and the U.S..

Excellent HR

Excellent human resources are the most valuable and the most competitive resources of Neusoft BPO operations.
Neusoft has maintained a leading expert pool as well as an excellent management team in the aspect of customer operating performance center (COPC) for optimized operation management;
In addition to a large number of excellent engineers on CISCO, ORACLE, MICROSOF, HP, and SUN, we also have many experienced system implementation experts and a strong development team to deliver powerful technical support;
In the field of operation maintenance, we also have leading CCIE experts and a professional maintenance team;
Moreover, we have numerous multi-language IT talents for optimized project execution.
Meanwhile, Neusoft continuously improves its HR allocation and reserve mechanism to ensure stable, efficient, and sustainable BPO operations.

Multi-language Support in Multi-delivery Centers

Dalian
Language: Neusoft Japanese/English/ Chinese/ Cantonese Delivery Center
City Characteristics：Northeast Asia outsourcing center; Most concentrated domestic city of Japanese speakers
Geographical advantages: Neusoft's important outsourcing service base with a large talent pool

Shenyang
Language: Neusoft Korean & Chinese Delivery Center
City Characteristics: One of the biggest Korean-speaker habitation
Geographical advantages: Neusoft headquarter; large amount of IT talents with rich experience in various outsourcing fields

Chengdu
Language: Neusoft English Delivery Center
City Characteristics: Central city in Southwest China, with rich IT human resource and competitive labor cost
Geographical advantages: Strong in English & IT talents

Network that can support voice aggregation of the whole APAC

• Neusoft's voice platform has set up an access center in Dalian, access nodes in Taiwan and Macao, access & exchange nodes in Japan and Hong Kong, and reserved nodes in Korea and Singapore.


• Neusoft's voice platform has covered the Mainland China with voice exchange centers in Shenyang, Beijing, Xi'an, Chengdu and Nanjing; access nodes are also established in many other cities.


• Data centers are established in, respectively, Dalian and Shenyang to ensure the security and reliability of the data.