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BPO
 

 

As more and more global office jobs, such as research, design, and service, are outsourced to China, India, and other countries, China, as one of the nations with the global richest human resources, is hopefully becoming the service center of the Asia-Pacific Region.

 

Neusoft provides one-stop BPO services of various types in multi languages to China, Japan, Korea, Europe, and America. They are including front office outsourcing, such as customer service, technical support, application support, and help desk, as well as back office outsourcing ranging from HR outsourcing to web content management. Target industries include IT, education, government, telecommunication, Internet, manufacturing, and consumer commodities. Serving more than 20 international notable customers inclusive of some Fortune 500 companies, we have now become a famous service provider in Northeast Asia. Moreover, Neusoft also offers one-stop BPO service solutions including Data Center.

 

Neusoft won ¡°China¡¯s Best Call Center (Technical Support Category)¡± award from CCCS & CFIP in 2006 and then ¡°China¡¯s Best Call Center¡± from CNCCA in 2007 and 2008 consecutively. Especially, in 2008, we were awarded the honor of ¡°Outstanding Contribution to China¡¯s Business Process Outsourcing Service Industry¡±by CSIO.

 

 

    Major Customer Profile

  • The fourth largest independent software provider in the world
  • A world-famous virtual software provider, also listed by Fortune 500
  • The world's largest multi-party conferencing telecommunication service provider
  • A world-famous multi-functional office equipment manufacturer & document solution provider, also listed by Fortune 500
  • The largest portal website in Korea
  • The largest e-business website in Japan
  • ......

 

    Main Operations

  • Call Center

    Neusoft Call Center solution includes a wide range of customer response and support services in a variety of languages. With our advanced technologies and solid experience in international projects transferring, implementation and operation, we provide customized services, such as Help Desk, customer service, business consulting, technical support, order acceptance, and telemarketing, for customers from both China and abroad.

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  • Back-office Services

    Neusoft Back Office Services are designed to, based on customer requirements for internal administration and operating management, provide services related to financial accounting, HR, supply chain & procurement, etc. to corporate customers based in China and the rest of the world.

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    One-stop BPO Total Solution

 

Aiming at providing one-stop BPO total solutions, Neusoft BPO services cover every business process from front office to back office in customer operations, offering various personalized one-stop BPO outsourcing solutions built upon Neusoft Data Center and Internet resources.

 

 

 

 

 

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