With our years of experience in management, we have built up continually-improving operating management systems and processes, such as a customer-oriented organizational structure, target-oriented strategy implementation systems and business processes in pursuit of excellence. They are also including customer management systems for creating increasing value, large-scale and distributed development and delivery systems, reuse-oriented knowledge asset management, as well as win-win partnerships. By doing so, we have continuously come up with optimized service quality to meet customers’ needs and grow together with them for a sustainable tomorrow

Customer-oriented Organizational Structure
We have constructed a sustainable organizational structure comprising specialized operations divisions targeting the fields of government, telecom, FSI, energy, transportation, manufacturing, steel, automotive, information security, healthcare, and education. Besides, we have built comprehensive support platforms for our marketing, technology, operations management, human resources, and finance operations. By creating a marketing and service network with 10 regional centers covering 40 cities in the global market, we guarantee for customer satisfaction.   

Target-oriented Strategy Implementation System
Years of industry-specific practices have helped us establish a strategy implementation system comprising clear strategic planning, comprehensive implementation policies, and stable process implementation. We make strategic plans to pursue future growth by focusing on development trends of customers’ core businesses. Specific implementation strategies regarding marketing, technology, operations, human resources, and finance are well defined respectively. In addition, we always refer to ISO Standards (ISO9001/ISO27001/ISO20000) and CMM/CMMI/PCMM/CE/FDA in the implementation process to ensure such strategies are formed and implemented effectively.   

Customer Management System creating Increasing Value
We have developed a scientific, systematic customer relationship management approach for customer services, retaining, and development. Together with an implementation framework of solution effectiveness strategy (NeuSA™) and an echelon industry expert-based human resources training model, we have built up a unique customer management system that helps create sustainable value. Up to now, with our hundreds of industry-specific experts, we have developed numerous industry-specific solutions, serving many industry leading players both in China and abroad including more than ten Fortune 500 companies. 

Large-scale, Distributed Development & Delivery Systems
To achieve the goal of rapid, large-scale development, we have, considering a wide range of factors including customers’ geographic distribution, HR supply, and cost advantages, strengthened the organizational system and organization capacity construction. This was realized through scientific organization and distribution by building large-scale, distributed development and delivery systems. We have set up large-scale software R&D bases in Shenyang, Dalian, Nanjing, and Chengdu, employing a total of nearly 10,000 developers. We have also built local delivery centers in Beijing, Shanghai, Guangzhou, and Tokyo. All of these have helped increase our delivery capability across the globe.  

Reuse-oriented Knowledge Asset Management
Software reuse helps ensure fast, high-quality solution fabrication and quick response to customers’ demands at Neusoft. With our years of experience, we have developed a variety of methodologies and tools for knowledge asset management. Our knowledge bases allow for easy sharing and reuse among employees. Most notably, our knowledge assets cover a wide range of aspects, including customers’ businesses, universal software products, basic platforms, processes, and methodologies.  

Business Process in Pursuit of Excellence
To serve customers better and keep improving operating efficiency, we have established a clear, visible, and continually improving business process. They are consisting of 198 concrete steps that involve almost all departments of the company. We advocate achieving our ambitious goals for excellence through easy and pragmatic efforts from every one of us.

Win-win Partner Alliance
Strategic alliances and partnerships are important drivers for our sustainable growth. We have always been committed to creating a harmonious ecological environment for win-win results, which has helped build IT solutions to meet customers’ requirements fast and reliably. We have maintained favorable relationships with more than 20 renowned global companies in the aspects of marketing, technology, operations management, human resources, and finance. Besides, we also have close ties with governments and trade associations.