Relying on the well-developed industrial environment in Dalian , Neusoft Customer Contact Center - the backbone of Neusoft BPO business- is providing the unique and agile customer service and technical support for the customers domestically and internationally with its advanced technical platform, professional operation management following COPC standard, as well as abundant professionals. Neusoft Customer Contact Center can provide the customer response service and support in multi-language and level, which has already accumulated the experience for the transition, implementation and operation of international project, providing the individualized services such as business inquiry, technical support, order application, tele-marketing, etc.

■ Time: established in 2004
■ TLocation: Dalian/ Shenyang, China
■ Number: about 200 seats
■ Operation time: 7*12
■ Service channel: voice、email、FAX、Webchat, etc.
■ Language: Chinese/Cantonese, Japanese, Korean, English
■ Awards: "China Best Contact Center" and "China Best Contact Manager" in the year of 2006

System Structure

Service Content

Through years' development, Neusoft Contact Center has gradually deepened into various fields domestically and international market such as Japan and Korea, involving in insurance, banking, tele-communication, building, education, digital medicine with service contents compassing customer service, technical support, tele-marketing, customer call-back, etc.

Neusoft Contact Center